Refund policy


Belsogno Beds™ – Warranty, Returns & Right of Withdrawal Statement

At Belsogno Beds, we take pride in delivering high-quality artisan beds and mattresses. Your satisfaction is our priority, and we fully comply with UK an Italian consumer law regarding warranties, returns, and your right of withdrawal.


1. Warranty Policy

  • Standard Warranty Coverage
    All our products are covered by a minimum 12-month manufacturer’s warranty against defects in materials or workmanship, starting from the date of delivery.
    Some mattresses and bed frames may carry extended warranties (where applicable, these will be clearly stated on the product page and in your order confirmation).
  • What is Covered
    • Structural defects (e.g., frame breakage not caused by misuse).
    • Manufacturing faults in upholstery or stitching.
    • Defects in mattress springs, foam, or fillings not related to normal wear.
  • What is Not Covered
    • Normal wear and tear.
    • Misuse, neglect, or damage caused by incorrect assembly.
    • Damage from use without suitable support (e.g., using a mattress without a proper frame or slats).
    • Accidental damage, including stains or spills.

If a product develops a fault within the warranty period, please contact us with photographs and a detailed description of the issue. Where possible, we will repair or replace the item at no extra cost.


2. Right of Withdrawal (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel and return certain products purchased online within 14 days of delivery.

Applies To

  • Standard-sized bed frames (non-customised).
  • Mattresses, provided that:
    • They are unopened, unused, and in their original sealed packaging (for hygiene reasons).
    • All original packaging is intact and included.

Does Not Apply To

  • Customised or made-to-measure bed frames (including bespoke sizes, finishes, or fabrics).
    These are exempt from the right of withdrawal once manufacturing has begun, as they are made specifically to your requirements.
  • Mattresses that have been unsealed, used, or removed from their original protective packaging.


3. Conditions of Return

  • Products must be returned in perfect condition, unused, and complete with all original parts, accessories, and packaging.
  • You are responsible for arranging and paying the return shipping to our factory/warehouse.
  • We strongly recommend using a tracked courier service with shipping insurance to protect against damage or loss in transit.
  • Refunds will be processed within 14 days of receiving the goods back in satisfactory condition.


4. Refunds

  • If eligible, we will refund the full purchase price of the product, excluding the original delivery charge (unless the item was faulty).
  • Deductions may be made if the item has been handled beyond what is necessary to inspect it, resulting in reduced value.


5. Your Statutory Rights

This warranty and returns policy does not affect your statutory rights under the Consumer Rights Act 2015. You remain entitled to:

  • A full refund if the goods are faulty, misdescribed, or not fit for purpose within 30 days.
  • Repair or replacement of faulty goods within a reasonable time if a fault develops after 30 days.


6. How to Request a Return or Warranty Claim

To arrange a return or make a warranty claim, please contact our customer service team:

📧 support@belsognobeds.uk
📞 +44 743 8105145
🏭 Utopia Beds ltd, Unit 2 Holme Street, Liversedge, England, WF15 6JF

Please include:

  • Your order number.
  • A clear description of the issue.
  • Supporting photographs where applicable.


✅ This policy has been prepared in accordance with UK consumer protection law for B2C e-commerce and tailored to differentiate standard vs. customised products.